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We have a job opening for the profile of “ GRE ” in 5 star hotels . If interested in the opportunity listed below, please forward an updated copy of your resume and photographs (1 full length, 1 close up) including the best time to reach you or you can contact me on my no “9999846745" or you may also refer someone for the same.
Position : Guest Relation Executive
Location : All over India
Clients : 5 Star Hotels
Responsibilities :
· Handling guest complaints and concerns in an efficient and timely manner.
· Meets and greet all guests upon arrival and departure.
· Escorts VIP guests to their allocated room and explain the facilities and room features.
· Maintains regular contacts with the guests.
· Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to resolve that.
· Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.
· Assists all guests utilizing the Executive Lounge.
· Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team.
· Promote all our outlets and any special promotions going on.
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